Privacy Policy

Privacy

Elian Óptica respects your personal information and uses it to manage purchases, provide support, and improve the store experience.

Privacy contact

For questions about your data, email support@elian-optica.shop.

Information we may collect

When you place an order or contact us, we may collect your name, email address, phone number, shipping and billing addresses, order information, and customer-service communications.

How we use information

We use information to process orders, arrange shipping, handle returns, answer questions, send purchase-related communications, prevent fraud, and meet legal or administrative obligations.

Email marketing

Elian Óptica currently does not send promotional newsletters. If promotional email is introduced later, consent will be requested when required.

Payments

Payments are processed through secure providers integrated with Shopify. Elian Óptica does not store complete payment-card details.

Cookies and analytics

The store may use cookies required for the website, cart, and checkout. Analytics or measurement tools may also be used when enabled, subject to the cookie policy and user preferences where required.

Service providers

We may share necessary information with providers that support the service, including Shopify, payment processors, shipping companies, hosting, security, and customer-support tools.

Retention

Information is retained for as long as needed to manage the commercial relationship, meet legal obligations, resolve issues, and address potential claims.

Your privacy rights

Depending on where you live, you may request access, correction, updating, deletion, or other available privacy rights by emailing support@elian-optica.shop. We may need to verify your identity before completing a request.